How do I create a project?
Only users with a Premium account can create projects. Log into your account via the web browser. There you will be prompted to add a project.
How do I change the project settings?
From your web browser click on the top right hand corner and choose ‘Settings’.
How do I temporarily close (archive) a project without deleting it completely?
From your web browser click on the project and choose ‘Settings’. There you will be prompted to temporarily close the project. The project will no longer be accessible in the app.
How do I re-open a closed project?
From your web browser click on the project you choose to re-open. The project will once again be fully accessible in the app.
How do I delete a project?
From your web browser click on the project and choose ‘Settings’. There you will be prompted to delete the project. Please note that only project admins can delete a project. Please also note that deleting a project is a permanent measure, and you will not be able to undo or recover any project data once you have done so. You may want to archive your project instead, as this will remove the project from your device, yet you’ll still be able to access it later if you wish to.
What should I do if I want to close a project (archive) without losing all of its data?
From your web browser click on the project and choose ‘Settings’. There you will be prompted to temporarily close the project. The project is no longer accessible in the app, but all data will still be accessible via the web browser.
How do I add team members to a project?
Only users with a Premium account can add members in the control panel.
Go to the project where you want to add the team member. Click on the ‘Team’ tab and add your team member. This person will receive an email stating that you have invited them to take part in your project. This person will only have access to the project after he or she has accepted the project through their device. Only after they have accepted the project may you assign issues (inspection points) to them. It is also possible to add team members who do not have a DiviD account. They will receive an email invitation to become a member of your project through DiviD.
What are email notifications?
It is possible to automatically send team members emails containing information about changes within the project. This way, everyone can be kept informed of changes of the project.
Team members receive notifications of changes that other team members have made. Notifications are sent for the following 3 events:
- Another team member has created an inspection point (administrator only)
- Another team member assigned you to an inspection point
- Another team member has changed the status of an inspection point that you have created or are assigned to
In addition, you can set how often these notifications should be sent: as soon as possible or every 5 minutes. If you choose as soon as possible, an email will be sent for each event as soon as possible. Would you rather receive emails less often? Then choose every 5 minutes. Than you will receive an email every 5 minutes containing 1 or more notifications with events.
Please note that team members can adjust their email preferences themselves. In accordance with GDPR, they can also choose to no longer receive emails.
As a project administrator, how can I enable email notifications for my team?
Navigate to the project and Click on the ‘Team’ tab. For existing team members, you can then click Change and check Send email notifications. Click the CHANGE button to save the changes.
When adding new team members, you can check the Send email notifications option and specify for which events you want the new team member to receive the notification.
How do I customise or disable email notifications?
Are you a superintendent or project member? Then you can unsubscribe from email notifications for a project in 2 ways:
- Sign in to the Control Panel and click on your name at the top right and then click Settings. Under the Notification preferences heading, click the CHANGE button. Here you can adjust your email preferences per project and if preferred turn off the notifications.
- In the footer of the email with notifications you have previously received is a link that you can follow to unsubscribe or change your email preferences as described in point 1.
How do I remove a team member from a project?
From your web browser click on the project and choose ‘Team’ in the white header. After that you will be able to delete or change the status of team members.
How can I see any info of a team member?
The personal information of your added team member (such as a phone number) becomes visible only when that member has accepted the project on their device.
How do I change the information of a team member?
From your web browser click on the project and choose ‘Team’ in the white header. There you can change the title and role of a team member within a project.
How do I accept a project?
As a project member you must first accept the project in the app before you can participate in the project. A project manager also has the option to accept the project in the web browser.
Why am I asked to accept the project?
For privacy purposes, users must first accept a project. This keeps user information such as your name and phone number only in projects that you have accepted.
How do I add drawings (plans) to DiviD?
In your web browser choose a project and then click ‘Add drawings’. You will then be prompted to drag and drop PDF files to the screen. You may also choose to browse your computer by clicking on the ‘Choose File’ tab. Be sure that all your drawings have been uploaded before closing your browser.
How do I change or remove plans?
In you web browser choose a project and click on the drawing that you wish to change or delete. Click on the ‘Edit’ tab on the right. You can then change the name of the drawing or delete the drawing.
Please note that after the removal of the drawing, all data relating to this drawing will be automatically deleted.